Terms and Conditions

The services are offered through sarfattistrategy.com, operated under the trade name Sarfatti Strategy.

You can contact us at [email protected]. We answer support requests at that address and also use it for communications relating to the contract.

We offer preparation services for university admission, delivered digitally through the site and, for individual sessions, by video call. Specifically:

• timed simulations of the admission test, with automatic marking, scoring and statistical analysis of results by category and by time spent;
• access to a question bank with explanations;
• individual tutoring sessions with an assigned tutor;
• guidance consultations by appointment.

The current description of each service, the content included and any limitations are published on the relevant pages of the site and form part of the contract.

To register and purchase you must have legal capacity, which is acquired at the age of eighteen. If you are under eighteen, registration and purchase must be carried out by the holder of parental responsibility, who becomes the contracting party and is responsible for the resulting obligations, in particular payment.

The minor may still use the service under the supervision of whoever purchased it on their behalf. The rules on consent to the processing of a minor's personal data, which follow a different age threshold, are set out in the Privacy Notice.

You undertake to provide true and up-to-date information and to keep your login credentials secure. The account is personal: it may not be transferred, shared or used by more than one person.

Before you complete an order we show you the characteristics of the service, the total price including taxes, the payment methods and the duration of the subscription together with the renewal and withdrawal conditions.

The contract is formed when you receive our order confirmation at the email address linked to your account. The confirmation sets out the essential terms and serves as confirmation on a durable medium.

We reserve the right not to process orders that are incomplete, obviously mispriced through a manifest clerical error, or placed by users with whom a dispute is ongoing or who have breached these Terms.

Prices are those shown on the site at the time of the order, expressed in euro and inclusive of applicable taxes. Any price changes do not affect orders already confirmed or the subscription period already under way.

Payments are handled by Stripe. We never see your full card details. Activation of the service depends on the payment succeeding.

For auto-renewing subscriptions, the charge is taken at the start of each period using the payment method on file, until cancelled. You can switch off renewal at any time from the subscription management area of your account: cancellation takes effect at the end of the period already paid for, during which you continue to have access.

If a charge fails we may suspend access to paid services until the position is regularised.

If you are a consumer you have the right to withdraw from the contract within fourteen days, without giving any reason and without penalty, under Article 52 of the Consumer Code. For service contracts the period runs from the conclusion of the contract.

To withdraw it is enough to tell us in an explicit statement before the deadline, sent to [email protected]. You may use the model form at point 7, but you are not required to. Withdrawal is in time if the statement is sent before the fourteenth day expires.

On withdrawal we refund what you have paid within fourteen days of receiving your statement, using the same means of payment used for the purchase unless you expressly agree otherwise, and at no cost to you for the refund.

Where you withdraw after having expressly asked for performance to begin, you must pay an amount proportionate to what has been supplied up to the point of withdrawal, calculated against the total agreed price.

There is no right of withdrawal, in the cases and on the conditions set out in Article 59 of the Consumer Code, where:

• the service has been fully performed and performance began with your prior express consent and your acknowledgement that you would lose the right of withdrawal once the contract had been fully performed (Art. 59(1)(a));
• the contract is for the supply of digital content not on a tangible medium, performance has begun, and you gave prior express consent to performance starting during the withdrawal period, acknowledged that you would thereby lose the right of withdrawal, and received our confirmation (Art. 59(1)(o)).

Complete and return this form only if you wish to withdraw from the contract. Its use is optional.

Contracts for the supply of digital content and digital services concluded with consumers are governed by Articles 135-octies and following of the Consumer Code, introduced by Legislative Decree No 173 of 4 November 2021 implementing Directive (EU) 2019/770.

We undertake to supply a service that conforms to the contract and to the characteristics described on the site. If the service is not supplied, or is not in conformity, you are entitled to the remedies provided by law, including bringing the service into conformity and, in the cases provided for, a price reduction or termination of the contract with a refund of what you paid.

To report a lack of conformity write to [email protected] describing the problem. We will reply setting out the remedy we intend to apply and the timescale.

Tutoring sessions and consultations are booked by selecting one of the available slots. The booking is complete when you receive the confirmation by email.

You can cancel or move an appointment from the relevant section of your account within the deadline stated at the time of booking. After that deadline the session counts as delivered and the credit as used, unless we decide otherwise where you can document that you were prevented from attending.

If we are unable to deliver a confirmed session, we will offer an alternative date or, at your choice, return the credit or refund the corresponding amount.

Sessions take place by video call. You are responsible for having a suitable connection and device: being unable to attend for technical reasons attributable to you does not entitle you to a replacement session.

All content on the site, including questions, explanations, study materials, text, graphics, the logo and the software, is protected by copyright and trade mark law and belongs to us or to the respective owners.

Your purchase grants you a personal, non-exclusive, non-transferable and non-assignable licence to use the content, limited to the duration of the service and to individual study only.

In particular, you may not:

• reproduce, distribute, communicate to the public, transfer or resell the content, in whole or in part and by any means;
• share your login credentials or let anyone else use your account;
• systematically extract questions, answers or other content, including by automated means, and reuse them;
• use the content to provide preparation or training services of your own;
• circumvent technical protection measures or access parts of the service you are not authorised to access;
• impair the operation of the site or interfere with other users' experience.

Where these rules are broken we may suspend or close the account, without prejudice to our right to compensation. Where the breach is serious, closure may be immediate.

We work to keep the service continuously available, but we cannot guarantee uninterrupted or error-free operation. Access may be suspended for maintenance, updates or security work, or for causes not attributable to us, including failures of infrastructure and connectivity suppliers.

Where a suspension is planned and expected to be significant, we give notice. If an interruption attributable to us deprives you of the service for a significant period, you may ask for your subscription to be extended by a corresponding amount of time.

Users admitted to the affiliate programme receive a personal code and earn a commission on purchases generated by their referrals, at the rates and on the conditions notified when they join.

Attributing a purchase to an affiliate is technically possible only where the visitor has consented to non-essential cookies. Without consent the purchase cannot be attributed and no commission accrues: this follows necessarily from the rules on consent and is not a breach on our part.

Misleading promotional practices, unsolicited messages, use of third-party trade marks or paid advertising on our name, and self-attribution of your own purchases are not permitted. In such cases no commission is due and participation in the programme may be revoked.

We are liable for loss that is an immediate and direct consequence of our breach, within the limits set by law.

Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, for death or personal injury, or the mandatory protections afforded to consumers. Any clause which, contrary to those protections, would be unfair within the meaning of Articles 33 and following of the Consumer Code is to be treated as not included.

We are not liable for the outcome of admission tests or selection procedures, nor for decisions taken by universities or other third parties.

You may close your account at any time. Closure does not entitle you to a refund of subscription periods already paid for and not yet used, save where you exercise the right of withdrawal under point 6 or where there is a lack of conformity.

We may suspend or close an account where these Terms are breached, where payment is not made, or where the service is used for unlawful purposes, telling you and giving the reason.

We may amend these Terms to reflect changes to the services or to the law. Amendments do not apply retroactively to orders already confirmed.

Where amendments materially affect your rights or the service under a subscription in progress, we give you advance notice within a reasonable period. If you do not wish to accept them you may cancel the subscription before they take effect, at no cost and with a refund of the unused portion.

For any complaint write to [email protected]: we try to resolve every issue directly and as quickly as possible.

If we cannot reach agreement, a consumer may use the out-of-court dispute resolution procedures governed by Articles 141 and following of the Consumer Code, by applying to an ADR body on the list kept by the competent authorities. Using those procedures never removes the right to bring proceedings before the competent court.

The contract is governed by Italian law. For disputes with a consumer resident or domiciled in Italy, exclusive and mandatory jurisdiction lies with the court of the consumer's place of residence or domicile, under Article 66-bis of the Consumer Code. More favourable provisions applicable to consumers resident in other European Union Member States are unaffected.

In dealings with parties who are not consumers, exclusive jurisdiction lies with the court of the place where the trader is based.

If any single clause is void or ineffective, the remaining clauses continue to apply.

Tolerating a breach does not amount to a waiver of the rights arising from the clause breached.

The processing of personal data is governed by the Privacy Notice, which forms an integral part of these Terms.